Order Issues
If an item is missing from your order, please contact our customer support team immediately with your order number. We will verify the order details and arrange for the missing item to be delivered to you promptly.
If you receive a faulty item, kindly notify us within 48 hours of delivery. Provide clear photos of the item and your order details. Once verified, we will offer either a replacement or a refund, depending on your preference.
Delivery
If your order has not been delivered within the expected timeframe, please reach out to us via any of our support mediums. If the delivery delays than expected, contact our support team with your order number so we can facilitate and resolve the issue.
Our international delivery information, including shipping rates and estimated delivery times, is available on our Shipping & Delivery Policy page. You can access it directly from the footer of our website
Yes, once your order has been dispatched, you will receive vital information of the delivery guy. Upon receiving the details, you can reach out to the delivery guy for further updates. If reaching out to the delivery guy proves futile, immediately contact our customer support.
Returns & Refunds
Eligibility for Refunds
Refunds are available for items returned within 14 days of delive.
Products must be unused, in their original packaging, and accompanied by proof of purchase. Certain items (e.g., perishable goods, personalized products, or clearance items) are non-refundable.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, notify us within 48 hours of delivery. Provide photos and order details for verification. Once confirmed, we will issue a full refund or replacement, including return shipping costs.
Return Shipping Costs
International customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable courier service to ensure safe return of goods. Shipping fees paid at checkout are non-refundable unless the return is due to our error.
Refund Processing
Refunds will be processed within 72 hours after we receive and inspect the returned item. Refunds are issued to the original payment method used at checkout. Currency conversion fees or international transaction charges applied by your bank are not refundable.
Exchanges
International customers may request an exchange instead of a refund.
Exchanges will be processed once the returned item is received and verified. Additional shipping charges may apply for sending replacement items internationally.
How to Initiate a Refund
Contact our customer support team via email or phone with your order number and reason for return. Our team will provide the return address in Ghana and guide you through the process.
International customers can initiate a return by contacting our support team. We will provide the return shipping address in Ghana and guide you through the process. Please note that international return shipping costs are the responsibility of the customer unless the item is faulty.
Yes, exchanges are possible. If you prefer an exchange, please indicate this when initiating your return request. Once we receive the returned item, we will assess the current state of the product and then decide whether to agree or not to agree to the replacement. When we agree to replace your product, we will immediately process the exchange and ship the replacement to you