This Privacy Policy explains how personal data is collected, used, and shared when you access Jaaara.com.
By using the Service, you confirm that:
- You have read, understood, and agreed to this Privacy Policy; and
- You are at least 16 years of age (or have obtained parental/guardian consent to use the Service).
If you do not agree, you must discontinue use of the Service and contact our support team to request deletion of your account and associated data.
For purposes of this Privacy Policy, “process” means to collect, store, use, disclose, or otherwise handle personal data.
1. Personal Data Controller
Jaaara.com Ghana Limited.
2. Categories of Personal Data We Collect
2.1 Data You Provide
When registering or using the Service, you may be required to provide:
- First name, last name, phone number, email, gender, date of birth (“Required Information”)
- Address details, working hours, and other optional information
- Identification documents (e.g., passport, driver’s license) for account verification if need be.
We may use automated tools powered by artificial intelligence (AI) to verify identification documents. These tools assess authenticity, detect fraud, and enforce platform safety standards. You may request manual review if your document is flagged.
2.2 Data from Third Parties
If you log in via third-party services (Meta, Google, Apple, Truecaller), we may receive personal data such as your name, email, profile image, and account ID. Each provider’s privacy policy governs how they process your data.
For identity verification, we may share your information with trusted providers who validate data against government records.
2.3 Data Collected Automatically
We collect:
- Device and location data (IP address, time zone, device type, operating system, etc.)
- Usage data (features accessed, time spent, ads viewed)
- Advertising identifiers (IDFA/AAID)
- Transaction data (payment method, date, time, amount)
- Cookies and similar technologies (see our Cookies Policy)
3. Data Protection Principles
We ensure that personal data is:
- Processed lawfully and for legitimate purposes
- Accurate, adequate, and respectful of human dignity
- Retained only as long as necessary
- Protected against foreseeable risks such as theft, cyberattacks, or unauthorized access
4. Purposes of Processing
We process personal data to:
- Provide and improve the Service
- Verify identity and secure accounts
- Customize user experience
- Manage accounts and provide customer support
- Communicate with users (notifications, emails, chat)
- Conduct research and analytics
- Send marketing communications (with opt-out options)
- Personalize advertising
- Enforce Terms of Use and prevent fraud
- Comply with legal obligations
- Process payments securely
5. Legal Bases for Processing
We process personal data under:
- Consent (e.g., cookies, marketing preferences)
- Contractual necessity (to provide the Service)
- Legitimate interests (e.g., improving services, fraud prevention, marketing)
- Legal obligations (e.g., compliance with law enforcement requests)
6. Sharing of Personal Data. We may share data with:
- Service providers (cloud storage, analytics, login services, payment processors, moderation tools)
- Marketing partners (social media networks, agencies)
- Financial institutions (local banks, loan providers)
- Law enforcement or regulatory authorities (where legally required)
- Affiliates or successors in case of merger, acquisition, or restructuring
7. Remedies
In case of a data breach posing risks to individuals, we will notify the relevant supervisory authority and, where necessary, affected users. You may lodge complaints with competent authorities or seek redress in court.
8. No Limitation Clause
We accept full responsibility for compliance with the principles outlined in Section 3.
9. Your Privacy Rights
You have the right to:
- Access, review, and update your personal data
- Request a copy of your data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing (including marketing and AI-based decisions)
- Lodge complaints with supervisory authorities
- Request human review of automated decisions affecting your account
Requests should be sent to support@jaaara.com.
10. Age Limitation
We do not knowingly process data of individuals under 16 years of age. If you believe a minor has provided data, contact us immediately.
11. International Data Transfers
Personal data may be transferred outside Ghana. Where applicable, we implement safeguards such as Standard Contractual Clauses or adequacy decisions to ensure lawful transfers.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via the Service. Continued use after changes indicates acceptance.
13. Data Retention
We retain personal data only as long as necessary to provide the Service and comply with legal obligations. Even after account deletion, certain data (e.g., hashed email, phone number, blocked account records) may be retained for compliance and fraud prevention.
14. Contact Us
For questions regarding this Privacy Policy, contact:
- Support Team: support@jaaara.com
- Admin: admin@jaaara.com
Effective Date: 1st February 2025